GENERAL TERMS AND CONDITIONS
Article 1 : Scope of general terms and conditions
The present terms and conditions apply to all consultation and order made through the websitefoiegrasdechalosse.fr.
foiegrasdechalosse.fr is property of Panache des Landes Company, subsidiary company operating sale for individual buyers from Coopérative Foie gras de Chalosse, Montfort en Chalosse products.
foiegrasdechalosse.fr leaves open the possibility for adapting or modifying at any time the present terms and conditions. Applicable terms and conditions are those in force the day of your purchase.
You acknowledge that you have the full legal capacity to engage you under these terms and conditions, to transact on our website.
Article 2 : Products and services of foiegrasdechalosse.fr
2.1 Products and services offer
Products listing and features suggested on foiegrasdechalosse.fr are likely to be modified and adapted at any moment in order to meet clients ‘requirements.
The pictures, illustrations and texts of the website foiegrasdechalosse.fr are not contractually binding. We do strive to make them the true reflect of the expected products.
Suggested products and services on foiegrasdechalosse.fr comply with applicable French legislation and standards.
Suggested products and services on foiegrasdechalosse.fr are for individual use only.
The purchaser remains sole judge of the compatibility conditions between products and services offer fromfoiegrasdechalosse.fr and his personal use.and complementary products still possessed.
2.2 Products availability
products and services are available at proposed prices and conditions as long as they can be seen on the website foiegrasdechalosse.fr (within the limit of available stocks).
To ensure the availability of our products to our individual customers, specifically during promotional offers, we reserve the right to refuse to honour entirely or partially, a purchase if judged abnormal compared to the quantity of products usually purchased by an individual consumer.
Article 3 : Products delivery
3.1 Delivery conditions
foiegrasdechalosse.fr offers you the following delivery or Collection of goods conditions :
- On the spot Collection of goods at Coopérative Foie gras de Chalosse, Montfort en Chalosse (seat of the company Panache des Landes)
- On your workplace delivery
- Home delivery or other place (for a gift for example)
foiegrasdechalosse.fr makes your products delivery according to your choice (validated when you place your order).
3.2 Fresh products delivery
Fresh products which require a temperature below 4 ° C may in no case be shipped outside the season known as cold (from October to April).
The rest of the time, fresh products will remain available at the factory shop at Montfort en Chalosse.
Fresh products shipping, from October to April, will only be done with "Chronopost 13h", in appropriate packaging that ensures adequate temperature maintaining, no later than the next day following the shipping at 13h00.
This involves your physical presence at the receipt of the parcel, the next day following the shipping before 13h (guaranteed hours by service Chronopost 13h). In no event shall Panache des Landes company, owner of the website foiegrasdechalosse.fr be liable for your absence at the parcel reception and resulting cold-chain interruption.
Shipped products total weight should not exceed 10kg, in order to ensure parcel integrity and products good conservation.
3.3 Products shipping implementation
Any available product on stock is implemented for shipping within 8 days.
3.4 Delivery pricing system
Our deliveries in Metropolitan France are billed according to the following price rate :
If purchase < 200 euros
Collection of goods at Coopérative Foie gras de Chalosse : Free
Home delivery or at workplace chronopost 13h : 20€00 euros
Home delivery or at workplace colissimo 48h : 9€50 euros
Free delivery from 200 euros purchase.
3.5 Collection of goods deadline on site at Coopérative Foie gras de Chalosse
Orders are generally available for collection of goods the next day following the order (except week-end and holidays).
Opening days :
Tuesday 9h-12h / 14h-18h
Wednesday 9h-12h / 14h-18h
Thursday 9h-12h / 14h-18h
Friday 9h-12h / 14h-18h
3.6 Products availability deadline
Delivery is carried out by French Post Office services in Metropolitan France.
For a delivered order , maximum delivery deadline usually observed is about 8 days.
Those availability deadlines are only indicative, given potential modification necessities due to products availability and/or transport and delivery constraints.foiegrasdechalosse.fr notifies you by e-mail the shipment and any order availability variation.
3.7 Products ownership transfer
Panache des Landes Company keeps the full and entire ownership of products sold until complete payment of due amounts as part of your order, all fees and taxes included. Fom the receipt of the ordered products at home or their collection at Coopérative Foie gras de Chalosse boutique (Panache des Landes Company Head Office) by yourself, the risks incurred by the received products pass on to you.
3.8 Order tracking
By consulting the website foiegrasdechalosse.fr, you can follow the status of your order as soon as it has been validated.
Article 4 : Terms and conditions of products delivery and collection of goods
Costs of delivery are the responsibility of the customer with the exception of special cases supported by foiegrasdechalosse.fr.
Places, terms and conditions and amounts of the costs of processing and delivery are proposed before the validation of your order.
4.1 Receipt of the order
At the moment of delivery at your home or workplace, you have the obligation to check the conformity of the products ordered by unpacking them. Compliance of the order means presence of the products, adequacy compared to the order and apparent condition.
At the time of receipt of the order, it is therefore the customer responsibility to check the conformity and the condition of the parcel upon its arrival, in the presence of the shipper.
In the event of a dispute at the time of the package receipt, the customer should refuse the goods upon receipt and give it back to the driver or formulate reservations in the delivery slip.
This dispute must be reported within 48 hours to Panache des Landes Company by postal mail or at e-mail
In the absence of such notification the client will be presumed to have waived any claim in justice on this foundation against the company Domaine de Castelnau.
4.2 collection of goods on the spot at the cooperative - Montfort en Chalosse
You can pick up your order at the cooperative « Foie gras de Chalosse » at Montfort en Chalosse, within time limits and conditions indicated on your order confirmation sent by email.
When picking up, you must present an official document bearing your photo and confirming your identity to avoid any risk of fraud.
The order will be hand delivered to you against signature.
Since removal at the cooperative, the products belong to you and are therefore under your responsibility.
In the event of non-compliance during the collection of products you must refuse them.
4.3 Delivery at home or at your work place
Home delivery only can be exercised in the delivery areas of foiegrasdechalosse.fr specified at the time of your order.
In order to offer you the best service, it is important that you give us the most comprehensive possible information (address, telephone number, constraints of delivery...).
in your absence, a delivery notice will be left and you could get your parcel at the post office serving your municipality.
4.4 Delivery or availability delays
In case of exceeding 8 days delivery or collect in-store delays as listed on your order confirmation, you are entitled to request the cancellation of your order and to request repayment of the sums paid by contacting customer service at foiegrasdechalosse.fr (par e-mail or by phone 05.58.55.39.45).
Article 5 : Products and services prices of foiegrasdechalosse.fr
All orders (products and services) are payable in euros.
Prices of goods and services may fluctuate and are updated on a daily basis.
The prices invoiced are those in force on the day on which the order was made.
They appear on the product sheets and the summary of order.
Prices are presented including VAT.
The visible prices on our website are valid only for online purchases and may under no circumstances be charged for a purchase in other points of sale.
Article 6 : Arrangements for cancellation and withdrawal
6.1 Arrangements for cancellation and cancellation penalties (food orders)
Any order cancellation must be done with customer service offoiegrasdechalosse.com (par e-mail or by phone at 05.58.55.39.45).
For any cancellation of food products order, Panache des Landes Company reserves the right to collect cancellation penalties related to the perishable nature of food : in case of cancellation the day of collection of goods in the store, the penalty rises to 50% of the amount of the order.
The withheld penalty will be collected on the date laid down for the removal of your order in store.
6.2 Withdrawal period
In accordance with the legal provisions, the withdrawal period only plays in favour of a consumer customer. The consumer has a period of 14 days after the collection of the product at Montfort en Chalosse or the delivery of the product at his home to bring it back to the cooperative or to return it to foiegrasdechalosse.fr if this product does not suit him.
The withdrawal period is not applicable to orders of fresh food products, requiring compliance with the cold chain which, by their nature, cannot be returned because they are liable to deteriorate or expire rapidly.
6.3 Terms and conditions of withdrawal
Any order cancellation is to be notified to customer service foiegrasdechalosse.fr (at e-mail or by phone at 05.58.55.39.45).
Before returning a product you must obtain the agreement of the customer service foiegrasdechalosse.fr that will indicate you the terms and conditions of return.
Products must be returned in their original state. Incomplete returns, spoiled, damaged or soiled will not be taken back. In case of abnormal or abusive return Panache des Landes Company reserves the right to refuse a subsequent command.
6.4 Coverage of return costs due to your withdrawal
return costs are borne by the customer and these returns should be carried out under the same conditions as sending in terms of deadlines (Colissimo) and packaging.
6.5 Coverage of return costs due to a delivery error
In case of delivery error, return costs, if return is necessary are covered by foiegrasdechalosse.fr. In all cases, you must obtain the agreement of the customer service foiegrasdechalosse.fr that will specify you the terms and conditions of return.
Article 7 : order processing
7.1 Information when ordering
The customer acknowledges having read , specific terms and conditions of sale stated on the website as well as the conditions specified on screen that altogether constitute general terms and conditions of online sales when passing the order.
Therefore, any order placed by the customer implies full and entire acceptance of these general terms and conditions, which are the only applicable to the contract thereby concluded.
The customer expressly acknowledges having had the opportunity to check the detail of his order, its total price and to correct errors, before confirming its acceptance.
Information provided by the client engages him in case of error in the wording of quantities, description of products or contact information.
The acceptance of the customer’s order will be confirmed by sending him an e-mail.
You are responsible for the completeness and conformity of the information (delivery address, bank details, delivery constraints...) validated when ordering.
Panache des Landes Company will not be liable for any impossibility to deliver the good.
Panache des Landes Company reserves the right to cancel any order of a customer with whom there would be a litigation relating to the payment of a former order.
Article 8 : Terms and conditions of payment
In order to validate your order online, you can choose from all the payment methods offered during the final validation of your order :
- Credit card, Visa, MasterCard :
> You duly acknowledge having the right to use the method of payment you have selected.
> During a full online payment, the order amount will be debited when ordering the product.
- Bank or postal cheque :
> Your order will be processed when the payment by cheque will be received.
> This one must be issued by a bank domiciled in Metropolitan France. The cheque is cashed upon receipt. The cheque is to be sent to Panache des Landes, 602 Avenue Jean Jaurès – 40380 MONTFORT EN CHALOSSE accompanied by the invoice issued by the online store when ordering.
> gt After 10 working days, without receipt of payment by mail, the order will be automatically cancelled and the customer informed by e-mail.
- PayPal :
> For a PayPal payment, the order will be effectively validated and prepared on receipt of the PayPal payment confirmation to foiegrasdechalosse.fr.
Article 9 : Sponsorship
IN PROCESS -
Article 10 : Guarantees
10.1 contractual Guarantee
Panache des Landes Company is engaged on a daily bases to ensure the sanitary safety of its products at the same time as the satisfaction of the customer by products of Red Label Landes certified quality.
To ensure conservation of fresh products which would be taken away from the Cooperative Foie gras de Chalosse after your order, we invite you to carry them in an insulated container and store in the refrigerator as soon as possible.
Otherwise Panache des Landes Company is no longer responsible for the quality and safety of products.
The shelf-life, weight, price, packaging, the storage temperature and the composition of each product are guaranteed and are contained on the information sheet of each product on the website foiegrasdechalosse.fr
10.2 Exclusions of contractual guarantee
Panache des Landes Company cannot be held responsible for the consequences due to a delay in delivery of the service provider chosen or to a late collection of the package, following the filling of a notice of passage in his mailbox by the carrier due to the customer.
Packaging conformity : upon receipt of the order, it is up to the customer to check the conformity and the condition of the parcel upon its arrival and in the presence of the carrier. In the event of a dispute at the time of parcel receipt, the customer shall formulate reservations to the carrier on the carriers dispatch and possibly refuse the delivery.
Article 11 : Customer service foiegrasdechalosse.fr
For any information, customer service foiegrasdechalosse.fr is at your disposal from Monday to Friday from 9h00 to 12 h 00 and 14 h 00 to 18 h 00 at the 05.58.55.39.45 or by e-mail
Article 12 : Online payments security
foiegrasdechalosse.fr is committed to the security of online payments. The transmission of your payment data is encrypted upon entry. It is impossible to read them during their single transfer via the Internet.
Article 13 : Electronic signature
Your order confirmation by "double-click", the authentication and protection of the entirety of the messages constitute an electronic signature. This electronic signature has value as a handwritten signature between the parties.
Any order summary that you have validated by "double click" constitutes an irrevocable commitment. All orders are subject to a confirmation email. This document, to be kept, constitutes the proof of your order. foiegrasdechalosse.fr conducts a systematic archiving of evidence of orders and invoices that could potentially be produced upon request.
Article 14 : Legal notices and legal clauses
14.1 « Computer technology and Freedom » Law
In accordance with the provisions of article 34 of the law Computer technology and Freedom (78-17 of 06/01/78), the site has been regularly declared and registered under number 000000. You have a right of access, modification, rectification and removal of all your personal data (law « Computer technology and Freedom » of 06/01/78 as amended). If you have expressed the wish, you may receive commercial proposals from Le Panache des Landes Company. If you want to exercise your above mentioned rights or no longer receive these commercial proposals, just send ane-mail stating your request to customer service of foiegrasdechalosse.fr.
14.2Force majeure case
foiegrasdechalosse.fr > is exempted from responsibility in all cases of force majeure, related to overwhelming, unpredictable and external circumstances, including disasters or recognised weather conditions, logistics providers strike, or any other event that could disrupt the good trans-shipment of goods and IT workflows.
14.3 Disputes resolution
foiegrasdechalosse.fr > will endeavour to find a commercial and collaborative solution for disputes that could occur during the processing of your order.
14.4 Intellectual property
All elements of the site foiegrasdechalosse.fr, >, whether visual or audio, including the underlying technology, are protected by copyright, trademarks and patents.
By connecting to the website foiegrasdechalosse.fr, the client shall not copy or download all or part of its contents, unless prior and express Panache des Landes Company authorisation.
The user who has a personal website has the possibility of placing on his website a simple link sending back directly to the homepage of the site of foiegrasdechalosse.fr.
> In this case, it is not about an implicit affiliation agreement. By contrast, any hypertext link transferring to the site and using the framing technique and in-line linking is strictly forbidden. In all cases, any link, even tacitly authorized, must be removed on simple request of Panache des Landes Company.
14.5 Legal information related to Panache des Landes Company, owner of website foiegrasdechalosse.fr
Registered capital: 8000 Euros
Head office: 602 avenue Jean JAURES – 40380 MONTFORT EN CHALOSSE
Commercial Court registration number: RCS Dax
SIRET number: 40361764000012
Intracommunity VAT number: FR89403617640
C.E.E.registration number : F40.071.002 CEE – F40 194.002 CEE
Telephone number: 05 58 55 39 39
Director: Benoît BRANGER
Hosting: Agency ABCCOM